Payment
First orders: 100% prepayment against a proforma invoice, in euros, to the company account stated on our letterhead. Terms for repeat business are agreed case by case. We never change bank details by email; if you receive such a message, call us before paying.
Delivery
Ex works or FCA from the EU production site or warehouse as standard; delivered to your plant, warehouse or port on request. The Incoterm, the lead time and the validity of the price are stated on every quotation.
Quotations
In writing, within 24 hours of a complete enquiry: product and grade, quantity, packaging, Incoterm, price, validity and the documents included. No hidden fees, no minimum beyond the stated MOQ.
Inspection
Pre-shipment inspection by a third party is welcome at the buyer’s cost. Retained samples are kept for every batch, and an independent lab check can be arranged on request.
Samples
Samples and specifications on request before any commitment. Sample sizes and courier arrangements are agreed per product.
Fulfilment
We produce and supply; we do not run a fulfilment warehouse ourselves. For brands that need storage and order shipping, we arrange it with our logistics partners and hand over the batch documents.